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As per Industry norms Openings: 1 Posted 30+ days ago Job Applicants: 1179 Job Views: 2000+

Job Description

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    Job Title : Quality Analyst

    Location :

    Salary : As per Industry norms

    Qualification :
    Diploma or   Any Graduate 

    Roles & Responsibilities:
    • Performs call monitoring and provides trend data to management team.
    • Participates in call calibration to identify customer needs and expectations. 
    • Provides feedback to call centre executives & team leaders.
    Interview Location : 

    Shriram Value Services Ltd.
    No: 2, Industrial Estate Perungudi,
    Perungudi, Chennai - 600096.

Salary: As per Industry norms

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Coach

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    * Minimum 2 years experience as a Quality Analyst
    * Good Communication skills and presentation skills 
    * Candidate should be fluent in Telugu or Malayalam
    * Ability to work independently & multi-task, set priorities and manage time effectively
    * Workable knowledge of Excel and PowerPoint


UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:


Shriram Value is a leading IT and BPO services company, with strong technology and domain expertise in Insurance , Financial Services , HR services and Business Process Management with a proven track record of delivering high quality solutions.

The Captive Contact Center unit of Shriram Value Services' is hiring Quality Analyst having expertise in insurance / Collection Process.
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Job Posted by

Jonah Company Recruiter Shriram Value Services Private Limited Chennai


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