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Quality Coach

2 - 3 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: Less than 10 Job Views: 607

Job Description

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    Job Description:

    Monitor agents to identify errors, deviations initiate corrective measures.
    Conduct feedback sessions with Agents.
    Participate in design of call monitoring formats and quality standards
    Participate in customer and client listening programs to identify customer needs and expectations. Desired Profile:

    BPO experience in voice based technical process in an international BPO.
    At least one year in the Managerial Role.
    P L management experience with an eye for detail.
    A demonstrated commitment to high professional ethical standards and a diverse workplace.
    Demonstrated leadership and vision in managing major projects or initiatives.
    Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.
    Basic knowledge of computers, laptops, operating systems and computer hardware.
    Excellent communication and strong analytical skills.

Salary: Not Disclosed by Recruiter

Industry: Banking, Financial Services, Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Coach

Employment Type: Full Time, Permanent



UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Eknovate Solutions

Eknovate Solutions
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