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3,00,000 - 6,00,000 PA. Openings: 6 Posted 23 days ago Job Applicants: 901 Job Views: 3000+

Job Description

 
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    Responsible for ensuring that the Call Centre achieves customer experience targets
    Should have worked in an NPS environment.
    Excellent verbal communication, telephone etiquette, fluency in English and the regional language
    Sound knowledge of the Quality Metrics
    Knowledge of Excel & Power-point to prepare and publish weekly and monthly report
    To audit the number of given call as per the requirement
    Identify the areas of improvement, Record feedback and error pattern
    Conducting Call-Listening session & Calibration with the Associates & TLs

Salary: INR 3,00,000 - 6,00,000 PA.

Industry: Gems, Jewellery

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Reliance Retail Limited

Reliance Industries Limited is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion. The Group’s activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications. Reliance Industries Ltd is India’s first private sector company to feature in Fortune Global 500 list of ‘World’s Largest Corporations’, currently ranking 114th in terms of revenue & 155th in terms of profit. RIL strives to be a product and service leader across its industries, a great work-place and above all, to create value for its stakeholders and society.
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