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10,00,000 - 14,00,000 PA. Openings: 1 Posted 30+ days ago Job Applicants: 919 Job Views: 1500+

Job Description

 
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    Title: QA MANAGER

    About SmartDrive:
    SmartDrive Systems gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses and lives. Its video analysis, predictive analytics and personalized performance program help fleets improve driving skills, lower operating costs, and deliver significant ROI. With an easy-to-use managed service, fleets and drivers can access and self-manage driving performance anytime, anywhere.

    The Company has compiled the world's largest storehouse of nearly 200 million analyzed risky-driving events, including video and comprehensive sensor data. SmartDrive Systems is based in San Diego, Calif., Shenzhen, China, and Hyderabad, India, and employs over 600 people worldwide.


    Position Overview:

    The QA Manager Establishes and maintains Quality improvement activities according to regulatory requirements, policies, and procedures. The QA Manager continuously review quality control processes, procedures, and capabilities to sustain the most cost effective and efficient methods for meeting quality requirements, and making recommendation for improvement as appropriate.


    Responsibilities:
    Handling a Team of 20 to 30 members.
    Establish a robust quality assurance model & quality control system.
    Continuously review quality control processes, procedures, and capabilities to sustain the most cost effective and efficient methods for meeting quality requirements, and making recommendation for improvement as appropriate
    Develop a strong and high performing team that ensures good quality of work for clients
    Align quality to client requirements
    Establishes and maintains Quality improvement activities according to regulatory requirements, policies, and procedures.
    Work with operations and training to lead comprehensive action plans to improve quality
    Should be able to identify and suggest automation opportunities.
    Drive standardized best practices on quality monitoring, feedback process across all functions.
    Providing structured training and feedback on an ongoing basis, cross training, individual agent performance and working with the Management teams to eliminate nonvalue activities and improving quality
    Plan and coordinate resources based on business growth.
    Driving Lean six sigma & Kaizen projects for continuous improvements
    Review performance of different processes regularly with the team and with Director Review Operations.
    Initiate corrective action in the form of feedback and action plans, resulting in improved efficiency.
    Effectively use the QC tools whenever required to measure, monitor and improve performance
    Train the team members on usage of the different quality methodologies to maximize performance
    Identify the process gaps and initiate discussions with stakeholders and should be able to articulate the benefits effectively.


    Qualifications:

    Experience/Knowledge required:
    Bachelors degree/PG and combination training, and work experience
    Minimum of 7 Years and above, experience in Quality Domain.
    Six Sigma Green Belt certified (Black Belt Desired).
    Trained/Certified on ISO-9001 Standards
    Experience in Product based company would be value add
    Worked in an operational or Quality position, handing millions of transactions every month
    In a Managerial or a significant lead position in an operational role or quality function, involving robust Quality systems
    Engaged directly with enterprise customers, and gained deep understanding of the business need
    Understanding of global culture, exposure to International clients
    Quality system frameworks like COPC, Six Sigma, ITIL etc.
    Worked in a Matrix structure

    Skills:
    Ability to negotiate across levels, especially with senior leadership
    Ability to present new ideas in a convincing manner
    Manage by influence, and work with people across levels and geographies
    Problem solving, ability to analyze data
    Project Management skills

    Aptitude:
    To anticipate issues, and plan ahead for challenges
    Ability to deep dive into data, transactions, and see patterns
    Creativity and finding new and Innovative solutions
    Ability to build and manage a high performing group of Quality analysts

    Attitude:
    Passion for quality in everything they do
    Passion for ethics and compliance
    Willingness to go extra mile

Salary: INR 10,00,000 - 14,00,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

Company Profile:

Smartdrive Systems India Pvt Ltd.

SmartDrive Systems gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses and lives. Its video analysis, predictive analytics and personalized performance program help fleets improve driving skills, lower operating costs, and deliver significant ROI. With an easy-to-use managed service, fleets and drivers can access and self-manage driving performance anytime, anywhere.

The Company has compiled the world's largest storehouse of nearly 200 million analyzed risky-driving events, including video and comprehensive sensor data. SmartDrive Systems is based in San Diego, Calif., Shenzhen, China, and Hyderabad, India, and employs over 600 people worldwide.
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Job Posted by

Ajay Kumar HR Recruiter Smartdrive Systems India Pvt Ltd. Hyderabad / Secunderabad

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