Title: QA MANAGER
SmartDrive Systems gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses and lives. Its video analysis, predictive analytics and personalized performance program help fleets improve driving skills, lower operating costs, and deliver significant ROI. With an easy-to-use managed service, fleets and drivers can access and self-manage driving performance anytime, anywhere.
The Company has compiled the world's largest storehouse of nearly 200 million analyzed risky-driving events, including video and comprehensive sensor data. SmartDrive Systems is based in San Diego, Calif., Shenzhen, China, and Hyderabad, India, and employs over 600 people worldwide.
The QA Manager Establishes and maintains Quality improvement activities according to regulatory requirements, policies, and procedures. The QA Manager continuously review quality control processes, procedures, and capabilities to sustain the most cost effective and efficient methods for meeting quality requirements, and making recommendation for improvement as appropriate.
Handling a Team of 20 to 30 members.
Establish a robust quality assurance model & quality control system.
Continuously review quality control processes, procedures, and capabilities to sustain the most cost effective and efficient methods for meeting quality requirements, and making recommendation for improvement as appropriate
Develop a strong and high performing team that ensures good quality of work for clients
Align quality to client requirements
Establishes and maintains Quality improvement activities according to regulatory requirements, policies, and procedures.
Work with operations and training to lead comprehensive action plans to improve quality
Should be able to identify and suggest automation opportunities.
Drive standardized best practices on quality monitoring, feedback process across all functions.
Providing structured training and feedback on an ongoing basis, cross training, individual agent performance and working with the Management teams to eliminate nonvalue activities and improving quality
Plan and coordinate resources based on business growth.
Driving Lean six sigma & Kaizen projects for continuous improvements
Review performance of different processes regularly with the team and with Director Review Operations.
Initiate corrective action in the form of feedback and action plans, resulting in improved efficiency.
Effectively use the QC tools whenever required to measure, monitor and improve performance
Train the team members on usage of the different quality methodologies to maximize performance
Identify the process gaps and initiate discussions with stakeholders and should be able to articulate the benefits effectively.
Bachelors degree/PG and combination training, and work experience
Minimum of 7 Years and above, experience in Quality Domain.
Six Sigma Green Belt certified (Black Belt Desired).
Trained/Certified on ISO-9001 Standards
Experience in Product based company would be value add
Worked in an operational or Quality position, handing millions of transactions every month
In a Managerial or a significant lead position in an operational role or quality function, involving robust Quality systems
Engaged directly with enterprise customers, and gained deep understanding of the business need
Understanding of global culture, exposure to International clients
Quality system frameworks like COPC, Six Sigma, ITIL etc.
Worked in a Matrix structure
Ability to negotiate across levels, especially with senior leadership
Ability to present new ideas in a convincing manner
Manage by influence, and work with people across levels and geographies
Problem solving, ability to analyze data
Project Management skills
To anticipate issues, and plan ahead for challenges
Ability to deep dive into data, transactions, and see patterns
Creativity and finding new and Innovative solutions
Ability to build and manage a high performing group of Quality analysts
Passion for quality in everything they do
Passion for ethics and compliance
Willingness to go extra mile
Salary: INR 10,00,000 - 14,00,000 PA.
Industry: BPO, Call Centre, ITeS
Role:Assistant Manager/Manager -(NonTechnical)
Employment Type: Full Time, Permanent
UG: Any Graduate - Any Specialization
Smartdrive Systems India Pvt Ltd.
Tech Mahindra Ltd
8 - 13 yrs Hyderabad
Keyskills: Transactional Quality, Quality Audit, green belt, Operational Excellence...
7 - 12 yrs Hyderabad
Keyskills: FMEA, quality control, quality audit, Semiconductors, SPC, IATF, PPAP...
Golden Opportunities Pvt Ltd
8 - 13 yrs Hyderabad
Keyskills: green belt, project management, black belt, international bpo...
Avalon Cosmetics Pvt Ltd( The VanityCase )
5 - 10 yrs Hyderabad
Keyskills: qa, qc, quality assurance, Quality Management, GMP
Ideal Placement and Consultants (P) Ltd.
10 - 14 yrs Hyderabad
Keyskills: TPM, Six Sigma, Kaizen, Continuous Improvement, Lean Tools, Safety...
Tech Mahindra Ltd
9 - 14 yrs Hyderabad
Keyskills: COPC, process excellence, ISO, 6 sigma mbb, six sigma mbb, corporate qa...
Mistral Solutions Private Limited
8 - 12 yrs Bengaluru
Keyskills: supplier evaluation, process training, root cause analysis, SDLC...