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Capita is the UK's leading provider of business process management and integrated professional support service solutions. With 70,000 dedicated staff across the UK, Europe, South Africa and India, we help make processes smarter, organisations more efficient and customer experiences better. Our Indian operations were set up in 2004 and our clientele consists of leading UK brands in the Telecoms, Utilities, Retail, Financial Services and Logistics space. Our services include a wide spectrum of capabilities such as multichannel customer management, digital back office, finance & accounting, insights & analytics and technology services. With c8000 staff across 5 offices (Mumbai, Pune and Bengaluru), we have a vibrant and inclusive culture that pursues excellence, values integrity and works towards delivering outstanding customer service. In 2017, Capita India was ranked among the Top 100 Companies for Women in India in an independent survey conducted by Working Mother & Avtar.
Designation Quality Manager (process Excellence F&A Domain Only) Mumbai - 1 Opening(s)
Job Description
Overview of the Business

Capita is the UK's largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: We Create Better Outcomes.

The Finance Function at Capita has 1,100 FTE (Full Time Equivalents) globally spread across the UK, Europe, South Africa, Poland and India. The Function is undergoing a multi-year transformation of its current operating model as well as technology (deployment of SAP S/4HANA, BPC and Ariba within Finance and Procurement). As part of this transformation, a new team is required for Operational Excellence. This team will form part of global organisational construct called Finance Operations which will operate Centres of Excellence and Shared Services for Finance. Capita are now looking to recruit an Operational Excellence Manger to manage and maintain the End to End Finance processes and continuous improvements.

Role Details
This is an exciting and excellent opportunity for someone experienced in Continuous Improvement. The role sits in the Operational Excellence team for Capita Finance. You will be working in partnership with the Global Process and Delivery Leads to maintain documentation of current finance processes, identify opportunities to improve processes and implement improvement opportunities. This role has strong visibility and will require building of positive relationships with leaders across the organization. Over a period, this role will support enterprise wide initiatives to improve processes and controls. The role will require some travel to Capita Finance sites within the UK.

Professional Know-how
Academic:Post Graduate in Commerce Experience:
Minimum 5-7 years in accounting or financial services with Lean Six Sigma qualification.

2-3 years in a managerial role
In depth accounting & financial knowledge is must

Working Relationships
Internal: Team Members
Support functions
Senior Managers External: Clients - UK

Primary Responsibilities
More specifically the role will be responsible for:
Owning and managing documentation of current Finance processes covering Procure to Pay, Plan to Report, Order to Cash, and Invest to Divest in Capitas Blue Works tool
Defining and communicating required process documentation standards for Finance processes
Defining and communicating the governance process for initiating and approving changes to process documentation once the new system (S4Hana, Sap BPC and Sap Ariba) is deployed
Leading business process mapping activities to deliver changes to existing processes or capture newly added processes as part of future initiatives
Applying Lean Six Sigma tools and principles when collaborating with Global Process and Delivery Leads to perform root cause analysis, identify operational and process efficiency improvement opportunities and prioritize initiatives
Supporting the review of opportunities pan finance and prioritizing potential opportunities for process optimization; whilst supporting the broader finance teams in identifying additional opportunities for process improvement
Support Divisional Finance, Group Finance and Finance Operations teams in defining meaningful, process management metrics
Conducting regular reviews of process management metrics with the Finance Operations Director, Group Finance Director and Divisional Finance Directors
Monitor and educate Finance teams on emerging themes / disruptions that might deliver better efficiency, effectiveness and control in processes
Acting as a subject matter expert/ being the change agent for Lean within Finance and the business

Knowledge, Qualifications, Skills and Experience

Lean Six Sigma Qualification - Green Belt / Black Belt
Strong finance functional background
5+ years' experience with business process improvement and Lean Six sigma.
Strong knowledge of Business Process Modelling methodology (BPMN) and best practice.
Experience in use of Business Process Modelling (BPM) tools e.g. Blue Works, Visio, Mega, ARIS.
Previous experience of SAP ERP preferably S4Hana, BPC and/or Ariba
Proven project history in Lean, Business Improvement, Continuous Improvement, Operational Excellence type initiatives
Experience of working cross-culturally
Excellent relationship building skills and networking skills, able to effectively influence a wide range of stakeholders
Significant experience of using and/or implementing Continuous Improvement and Lean techniques such as 5S, problem solving, Standardized Work, Visual Management etc
Ability to clearly articulate thoughts and ideas and produce high quality communication


Experience of working for Finance or with professional services based organizations
Management experience
Experience of working with the UK

Key Stakeholders

Finance Operations DGM / Head
Global Process and Delivery Leads
Divisional Finance Directors
Finance Directors and Business Partners
Group Finance teams

Key Result Areas
People Management
Lean and process improvement projects
Escalation management

Desired Profile Please refer to the Job description above
Experience 10 - 14 Years
Industry Type BPO, Call Centre, ITeS
Role Assistant Manager/Manager -(NonTechnical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time , Permanent Job

UG - Any Graduate - Any Specialization

PG - Any Postgraduate - Any Specialization

Doctorate - Other Doctorate

Compensation:  Not disclosed
Location Mumbai
Contact Aparna Kulkarni
Capita India Pvt. Ltd
Godrej & Boyce, Gate No 2,, Plant No. 6, LBS Marg,, Opp Vikhroli Bus Depot, Vikhroli(W), MUMBAI, Maharashtra - 400079,India
Telephone 0
Job Posted 2019-06-18 22:45:34.0