You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.
You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.
You will be responsible for Customer service (Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer s requirements. It is critical to build sustainable relationships and trust with customer through open and interactive communication by providing accurate, valid and complete information using the right methods/tools. You will need to manage large volumes of incoming calls / chats /emails.
Good to have skills: Customer service (Technical),Good communication skills
Roles and Responsibilities
In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work.