You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.
You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.
You will be responsible for Customer service (Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer s requirements. It is critical to build sustainable relationships and trust with customer through open and interactive communication by providing accurate, valid and complete information using the right methods/tools. You will need to manage large volumes of incoming calls / chats /emails.
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team