You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.
You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.
You will be responsible for Customer service (Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer s requirements. It is critical to build sustainable relationships and trust with customer through open and interactive communication by providing accurate, valid and complete information using the right methods/tools. You will need to manage large volumes of incoming calls / chats /emails.
Roles and Responsibilities
In this role you are required to identify and assess complex problems for area(s) of responsibility. The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives. Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility. Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters. Should have latitude in decision-making and determination of objectives and approaches to critical assignments. Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility. Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture