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RPA Tier 3 Blue Prism Support Engineer - Automation/development

10 - 15 yrs
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Not Disclosed by Recruiter Posted 15 days ago Job Applicants: 21 Job Views: 62

Job Description

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    Act as the Blue Prism automation and platform SPOC towards business team and BP vendor for resolving any platform related issues

    - Manage and resolve blue prism automation / development related issues

    - Define BP monitoring best practices and implement the same with support from T1/T2/BOT controller teams

    - Define and implement reporting templates for platform and sprint performance

    - Conduct, coordinate with BP and participate in BP platform audits at agreed intervals

    - Evolve and implement continuous improvement methodologies working in tandem with the BOT controller teams for improving sprint performance

    - Investigate and diagnose BP incidents to restore a failed RPA Service as quickly as possible

    - Provide advanced technical support for investigation and diagnosis for resolving BP platform related incidents to ensure Service Level Agreements/Operational Level Agreements are complied

    - Escalate unresolved Incidents to BP for support

    - Provide guidance for documenting troubleshooting steps and service restoration details

    - Create and submit knowledge articles

    - Identify and work on problems with the problem management team

    - Work with database, infrastructure, application, platform and support partners (viz. Accenture, BP, HP etc.) for issue isolation and resolution as the case maybe

    - Mentor and coach the Tier 1, Tier 2 teams for quicker issue resolution

    - Liaise with IT leaders to ensure that the serviced, supported and secure technical environment scales in line with Business Demand

    - Own the Framework that underpins the rapid and repeatable delivery of process automation and ongoing scheduling, monitoring and evolution of the automated processes to increase and improve the business benefit.

    - Understand system and business change cycles to ensure automated processes are proactively amended to reflect changes

    - Distribute appropriate Management Information to the Business Customers in order that the business benefit and usage can be proactively tracked, monitored and refined.

    - Provide escalation point for the effective removal of blockers and escalation at all levels

    - Identify and manage risks and dependencies and effectively manage these across internal departments and Blue Prism as necessary

    - Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines

    - Ability to liaise with senior level external supplier and internal stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions

    - The aptitude to adapt and evolve methodologies and procedures in a controlled manner to continually improve the delivery and support channels

    - Background in software delivery with excellent client facing skills

    - Strong technical and analytical skills to be able to quickly identify the issues and suggest a suitable workaround or solution to fix the problem

    - Team player, who can collectively drive discussions and arrive at conclusions

    - Flexibility to work in any time zone as required for fulfilling the job requirements.

    - Flexible and responsive to changing work patterns and demands

    - Ability to work and deliver in challenging cross functional teams and environment

    - Excellent written and verbal communication skills.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time


Desired Candidate Profile



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Best Infosystems Ltd

Client of Best Infosystems Ltd
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