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Remote Desktop Support Engineer

2 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 4 days ago Job Applicants: 1500+ Job Views: 1500+

Job Description

 
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    The requirement is a highly technical senior desktop support engineer, capable of supporting users remotely. The candidate will be joining the team responsible providing 24 hour weekday client support to users across the globe.

    Elements HR Services Pvt. Ltd. Connecting Talent with AddThis Utility Frame

    Your Role

    • Should be able to discuss and understand technical issues with end users and rectify them promptly.

    • Ability to decide on corrective measures and resolved the incidents within stated SLA

    • Should demonstrate good interpersonal and customer support skill.

    • Can identify and interpret key policies, standards and procedures affecting own area.

    • Ability to work under pressure in a demanding and highly visible environment without constant guidance.

    • Should be a team player and able to take ownership of escalated matters.

    • Ability to converge with ongoing changes in shortest possible time.

    • Should be discharging responsibilities as per prevailing processes and procedures.

    • Should be able to interpret and info. Sec. and regulatory policies related to the area of responsibility.

    Essential Skills

    • Diploma in IT. Bachelor s degree or higher in a relevant discipline is preferred.

    • Working knowledge of incident management tools like Service-Now, Remedy etc. & fluent English

    • Should be able to triage and dispatch incidents as per prevailing Incident Best Practices .

    • Hands-on experience in resolving Windows 7/ 10 issues.

    • L2 troubleshooting expertise on citrix, VDI, deployment issues

    • Hands-on experience troubleshooting all types of Windows OS issues

    Desirable Skills

    • Microsoft, ITIL, Cisco or other certification would be an advantage;

Salary: Not Disclosed by Recruiter

Industry: Recruitment, Staffing

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization, Diploma - Mechanical

PG:Post Graduation Not Required

Company Profile:

Elements HR Services Pvt. Ltd.

Elements HR Services is one of the renowned & leading recruitment and executive search firm that understands the intricacies of human resource management. We are dedicated to bridging the gap between the requirements in various organizations and the career aspirations of individuals adhering to the quality and time management. We seek to establish a lasting relationship between the employer and the job seeker.
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