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Retail Experience Manager - Premium Cosmetic Brand

0 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 29 days ago Job Applicants: 657 Job Views: 2000+

Job Description

 
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    Dear Candidates,

    We are hiring Store Manager for Premium Retail Brand who will be responsible for overall operation of the store including maximizing sales, developing staff, controlling expenses and shortages and all aspects of merchandising, inventory control and cash management.

    JOB DESCRIPTION:
    Key Responsibilities Include:
    * Recruiting, hiring, leading and coaching sales team to ensure growth and profitability
    * Monitoring leads and branch goal attainment to drive sales results
    * Monitoring all aspects of branch inventory and cash management.
    * Handling customer complaints through to resolution
    * Benefits Package Includes:
    * Best remuneration in the industry
    * Monthly Incentives
    * Medical Benefits - Self & Dependent
    * Other Statutory Benefits

    Must Require:
    * Presentation: As the industry is into customer service, we are looking for incumbent with pleasing personality & a smile on face.
    * Communication: Good verbal & written communication both in "English & Hindi" is a Must.
    * Age Factor: up-to 32 Years.
    * Experience: Minimum 5 Years of experience with Min. 2 years in Leadership Role is mandatory to be eligible.
    * Industry: Managers from Apparels / Accessories / Sports-Wear / Electronic Industry are applicable.

    Job Role:
    * Dept Sales Store sales ABP achievement.
    * Increasing the Sales productivity of the department.
    * Increase in ticket size of the department.
    * Complaints/ query resolution for feedback received for store / dept through Share With Us / customer physically.
    * Increase Mystery Shopper audit score.
    * Reducing of Billing errors. Error % of total no of bills.
    * SOP Audit score.
    * Completion of all projects highlighted in SMT.
    * Department Incentive Achievement.
    * MBP Adherence.
    * Ensuring Tagging of merchandise done meticulously.
    * Ensuring ED display compliance as per MPM Norms like colour blocking /size blocking etc.
    * Ensuring proper facing of the merchandise.
    * Ensuring signage are put on floor as per the discount promotion sheet.
    * Implementation of store level Promotion Plans at the department level.
    * Ensuring old offers relating to the dept are being deleted & new offers are updated in the system.
    * 100% adherence for all the merchandise categories. Coordinating with the Category team for achieving the same.
    * Overseeing Automatic replenishment system.
    * Stock Availability.
    * Compliance with Assortment Plan for the category.
    * Participate in the store appraisal process as an appraiser and reviewer.
    * Coordinating with the Category with feedback on the merchandise
    * Coordinating with Category in indenting of merchandise
    * Tracking the slow moving stocks and get them moved either through sale and back to W/H or inter store transfers
    * Tracking Margin Analysis,ageing analysis, stock cover on the floor
    * Shrinkage control thorough , regular stock, proper tagging & Perpetual Inventory
    * Tracking % of stock value on week on week basis
    * Tracking of offer updation for the department
    * Identifying the training Gaps in the Team members getting the refresher training planned & executed
    * Taking the Morning brief and weekly briefing about the Top-line achievement or highlighting certain concerns of the dept
    * Discussing with the store management team for cross merchandising space
    * Managing , Motivating & mentoring the FA
    * Ensuring the participants attend the training program as per the training calendar.
    * Delivering the training content if identified as trainer as per training calendar
    * Coordinating with MM / AMM for inputs to improve the topline & bottom line of dept
    * Assuming process owner for the customer entry measurement & ensure every security guard at the store is trained in foot fall measurement process.
    * Ensuring department cleanliness & hygiene
    * Bench-marking the competition
    * Ensuring high level of customer service offering to the customers through regular training and interaction with TM and implementing with feedback from CSD & audit reports
    * Ensuring customer interaction standards are followed on the floor
    * Maintaining Stock inward register
    * Maintaining Discount promotion register
    * Maintaining Grooming & Hygiene register
    * Maintaining Perpetual inventory register
    * Maintaining Tagging requisition form
    * Coordinating with the CSD for the announcement of departmental promotion and in store discount announcement
    * Ensuring the offer updations in the system
    * Ensuring that the free gifts are handled in the most effective manner
    * Ensuring proper signage in the dept to communicate free gifts availablity.
    * Coordinating with CSD team for department related query resolution , for the queries forwarded through customer care helpline
    * Coordinate with CSD team on availability of free gifts stocks & handling non availability of free gifts customer queries.
    * Responsible for store opening & closing process.
    * Stock Auditor and scanning members to be guided / instructed for stock taking activity
    * Maintaining the details of dump in the dump register
    * Tracking the damaged goods for destroying and also dump & scrap register.
    * Basing STO received from category coordinating with the warehouse for the receipt of assigned number of merchandise
    * Approves department signage request forwarded by Team Leader
    * Responsible for the upkeep and maintenance of VM fixtures
    * Ensuring proper maintenance of VM Fixtures in the department.
    * Ensuring all the merchandise from the cashier tills are collected back
    * Ensuring that damaged pieces/expiry pieces are removed from the floor
    * Ensuring the color blocking
    * Ensuring the products are arranged in FIFO
    * Proper display of mannequins
    * Ensuring stocks for bar codes & hard /soft tags
    * Review the target Vs Achievement .

Salary: Not Disclosed by Recruiter

Industry: Retail, Wholesale

Functional Area: Sales , Retail , Business Development

Role Category:Retail Sales

Role:Retail Store Manager

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Careerz Inn

Leading Client
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