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Retail Operations Manager

5 - 8 Years

Chandigarh

INR 5,00,000 - 9,00,000 PA.

Openings: 1Posted: 14 days agoJob Applicants: 845Job Views: 1358
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Job Description

Roles:

  • Team management.
  • Training & development of subordinates.
  • Monitor & improve productivity through manpower allocation.
  • Motivation & Counselling:
    • Setting KRA's for the team and ensure support to achieve it.
    • Performance review & feedback.
  • Internal business perspective:
    • Adherence to SOP.
    • Consistent Review of store perf.
    • Pics:
      • Implementation & execution of RE.
      • Crisis management.
      • Ensure smooth Internal & external audits.
      • Improving CSI.

Topline:

  • Regular review and monitoring of business.
  • Focus on Private Brands by constant review and sale enhancement strategies.
  • Training team members on mobile app usage and features (FAB).
  • Push maximum number of app downloads in the store.

Inventory Management:

  • Does process mapping for movement of stocks from receiving bay to floor.
  • Initiates stock-takes as per the agreed and laid down procedure.
  • Ensures effective displays with the objective of achieving greater number of stock turns.
  • Plans for perpetual inventory.
  • Perodic global count checks.
  • Omni channel - Plans for inventory for keeping in mind sale trends.

Customer Care/Customer Service:

Ensures customers are guided to:

  • To enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences.
  • Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.
  • Omni Channel - Facilitating picking accuracy within timelines of online orders.
  • Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience. 

Customer feedback:

  • Ensures in service recovery within agreed time-line (72 hours).
  • Ensures customers queries are addressed and complaints/grievances are resolved (I.e. moments of misery are converted into moments of magic).
  • Customer interceptions - Speaking to customers to understand their needs and requirements.

Competition Mapping:

  • Works out action plans/strategies to match requirement.
  • T-competition Tracking & Sharing Market Insights - Identifies parameters to track competition.
  • Builds resources and databases of information on an ongoing basis by networking.
  • Creates an index and updates it.


Salary: INR 5,00,000 - 9,00,000 PA.
Industry: Retail / Wholesale
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Retail Store Manager
Employment Type: Full Time, Permanent

Company Profile

Shoppers Stop Ltd
The foundation of Shoppers' Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture - Shoppers' Stop.

From its inception, Shoppers' Stop has progressed from being a single brand shop to becoming a Fashion & Lifestyle store for the family. Today, Shoppers' Stop is a household name, known for its superior quality products, services and above all, for providing a complete shopping experience. We have 20 company owned stores scattered across 9 nine cities in India.

With an immense amount of expertise and credibility, Shoppers' Stop has become the highest benchmark for the Indian retail industry. In fact, the company's continious expansion plans aim to help Shoppers' Stop meet the challenges of the retail industry in an even better manner than it does today.
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Contact Details

Recruiter Name:Saloni Sukhija

Contact Company:Shoppers Stop Ltd

Email :saloni.sukhija@shoppersstop.com

Website:http://www.shoppersstop.com

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