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Salesforce Consultant

1 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 91 Job Views: 536

Job Description

 
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    Customer Experience - Pune, Maharashtra, India - Full Time This position is to speed up resolution of Technical Customer queries which needs more expertise and time and It should save time of development team.

    Skills required :

    Good Experience in Salesforce development and iteracting with the customers.

    Should possess good knowledge of past, current and in- development features of the product

    Good problem solving skills

    Good writing and verbal communication skills

    Good research skills

    Good training/ presentation skills

    Database knowledge

    Log Monitoring - Log file reading and filtering

    Debugging Skills

    Key responsibilities :

    Train Customer Success - Level 1 team on new features and measure the quality.

    Testing/ Trial/ UAT of in- house product with New releases of SFDC and training QA on the same.

    Resolve issues escalated by Level 1 team according to the SLA defined.

    Keep in touch with latest product features of SFDC or any other external integrated systems such as vendors, zoho, oracle etc. Identify impacting feature forward to product team

    Do POCs on new ideas

    Try out new features of external systems.

    Carry out customizations requirement of in- house products - Prepare SRS, Quotes, SDDs. Work with QAs to test.

    Be Single point of contact for Level 1 support and tech/ product team.

    Filing cases with Salesforce team and work with them to resolve cases.

    Change set deployment in Sandox/ Production org

    See Logs and send it to Dev Team

    Contribute in setting automation testing for products

    Manage external outsourcing vendor for customization or Do customization on Own

    Vendor Managment and Solving issues

    Apply: Salesforce Consultant

    In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

Salary: Not Disclosed by Recruiter

Industry: Advertising, PR, MR, Event Management

Functional Area: IT Software - ERP , CRM

Role Category:Programming & Design

Role:Software Developer

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Company Profile:

Screen-Magic

SMS-Magic is the leading text messaging platform for businesses. For over a decade we?ve been helping companies better connect with their customers and because of our expertise, we are the most recommended text messaging application on the Salesforce AppExchange platform.

Our goal is simple: Deliver the most powerful text messaging for businesses, packaged in the simplest way possible for users of all types.

Over the years, we?ve worked with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large enterprises.

Our commitment to each and every customer is this: We will continue to deliver the most advanced, simple-to-use messaging application available so that you can focus on delivering the personal touch that sets you apart from your competition.
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