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Senior Analyst - Event & Incident Management

6 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 599 Job Views: 1197

Job Description

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    Roles and responsibilities 

    Fixed Term 1 Year role

    Experience :

    - 4 to 6 years experience working in IT with at least 2 years experience working in the Operations Management field

    - Graduate in Science or technical subject with a relevant IT qualification - MCSE or MCSA - Windows 2008

    - 2 to 3 years experience using toolset such as Systems Centre Operations Manager and Systems Centre Configuration Manager

    Accountabilities, responsibilities and main duties :

    Operations Monitoring - Monitor IS Systems performance and report on compliance and issues

    - events and incidents logged

    - monitoring schedules adhered to

    - appropriate information provided to specialists, users and managers

    - Global IS Service availability maintained through effective Operations Management

    - consistent approach applied to handling all observed events

    - meaningful records of incidents and changes/releases documented, corrected and completed.

    - Experience on using toolset such as Dynatrace, Systems Centre Operations Manager and Systems Centre Configuration Manager

    Major Incident Management - Delivery of Major Incident Management for the Co.

    - Perform Duty ISR manager role to validate a suspected major incident with the service line owner, user or site reported and validate it as major incident/standard incident.

    - Communications for the affected users that includes Senior stakeholders & management

    - Liaising with Major Incident Managers/ Incident Teams/Service Manager within vendors.

    - Co-ordinating management and vendors escalation activities.

    Service Reporting and Continual Service Improvement

    Monitor service delivered by the team for all Customers being served

    - metrics reports produced

    - any investigative/corrective action required identified

    - management information and metrics provided on IT service quality and Customer satisfaction and services monitored accordingly

    - action plans monitored to ensure continuous service and process improvement

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:System Analyst

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Reva HR Consultancy Pvt. Ltd

Leading Client
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