Fixed Term 1 Year role
- 4 to 6 years experience working in IT with at least 2 years experience working in the Operations Management field
- Graduate in Science or technical subject with a relevant IT qualification - MCSE or MCSA - Windows 2008
- 2 to 3 years experience using toolset such as Systems Centre Operations Manager and Systems Centre Configuration Manager
Accountabilities, responsibilities and main duties :
Operations Monitoring - Monitor IS Systems performance and report on compliance and issues
- events and incidents logged
- monitoring schedules adhered to
- appropriate information provided to specialists, users and managers
- Global IS Service availability maintained through effective Operations Management
- consistent approach applied to handling all observed events
- meaningful records of incidents and changes/releases documented, corrected and completed.
- Experience on using toolset such as Dynatrace, Systems Centre Operations Manager and Systems Centre Configuration Manager
Major Incident Management - Delivery of Major Incident Management for the Co.
- Perform Duty ISR manager role to validate a suspected major incident with the service line owner, user or site reported and validate it as major incident/standard incident.
- Communications for the affected users that includes Senior stakeholders & management
- Liaising with Major Incident Managers/ Incident Teams/Service Manager within vendors.
- Co-ordinating management and vendors escalation activities.
Service Reporting and Continual Service Improvement
Monitor service delivered by the team for all Customers being served
- metrics reports produced
- any investigative/corrective action required identified
- management information and metrics provided on IT service quality and Customer satisfaction and services monitored accordingly
- action plans monitored to ensure continuous service and process improvement
Desired Candidate Profile
Please refer to the Job description above
UG: B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
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Reva HR Consultancy Pvt. Ltd
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