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Senior Application Support Engineer_ibm Cloud & Cognitive Platform

3 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 190 Job Views: 626

Job Description

 
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    Your Role and Responsibilities
    The Application Support Engineer role requires a well organized, candidate with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast - paced environment.
    • You will be responsible to ensure our SaaS offering is meeting our SLOs.
    • You will engage in all aspects of providing excellent customer support.
    • You will specialize in helping our customers resolve issues using our products such as Blockchain, API, IOT, APP-Connect.
    • You will work in collaboration with team members, other IT organizations and business partners to meet the needs of the business as well as that of the customers.
    What you'll do:
    • You will providing world-class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems.
    • You will utilize Blockchain, APIc, IOT, APPConnect.
    • You out to work on problem determination,resolution and troubleshooting.
    • You will monitor the Cloud environment to provide optimum system availability.
    • You will provide timely updates on assigned projects.
    How we'll help you grow:
    • You'll have access to all the technical and management training courses to become the authority you want to be.
    • You'll learn directly from Senior members/leaders in this field.
    • You'll will have the opportunity to work with multiple clients .

    Required Candidate profile

    Required Professional and Technical Expertise
    • 3+ years experience in level 2 customer service software support.
    • 1 year of experience in scripting in any of the scripting/programming languages.
    • Confirmed experience working in the Linux/Unix environment.
    • Proven experience working on Cloud software monitoring in Software as a Service (SaaS) environment, PaaS, IaaS (Softlayer), and virtualization technologies.
    • Experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres).
    • Experience handling support on J2EE Application Servers IBM WebSphere, JBoss, or Tomcat.
    Preferred Professional and Technical Expertise
    • Ability to both work independently as well as in a team environment
    • Ability to organize and prioritize multiple work assignments.
    • Knowledge of Cloud and cognitive computing platforms.
    • Knowledge of Docker and Containers.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

IBM India Pvt. Limited

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

To know more about business units at IBM India, click on the “About Us” link above.
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