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Senior Engineer - Network Operations | DC, LAN, Wireless, Nexus

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 25 days ago Job Applicants: 1053 Job Views: 3500+

Job Description

 
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    JOB DESCRIPTION 

    Job Title : Senior Engineer - Enterprise Network Operations
    Reporting : Manager - Network Operations
    Department : Engineering and Operations
    Location : Mumbai, Goregaon

    1. PRE-REQUISITE:
    Hands on experience of managing global enterprise LAN and WAN environment
    Strong people management skills
    Strong desire and leadership skills to drive team to achieve customer satisfaction target
    Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform
    Reasonable technical skills with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (RIP, EIGRP, OSPF, BGP), MPLS QoS and Wireless technologies

    2. RESPONSIBILITIES:
    Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of team of experts who is responsible for handling network support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
    24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
    Drive ticket resolution work with team and resolve on trouble tickets, handle ticket escalation
    Creation of Standard Operating Procedure documents
    Planning and execution of Change Management processes
    Performance tuning of Network devices and creation of Service Improvement Plans
    Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
    Planning and Perform upgrade of firmware
    Work with Hardware/Software Vendors to resolve problems
    Train and Mentor juniors
    Interface with customer on calls and lead technical meetings
    Assist is creation of Root Cause analysis (RCA)
    Provide technical inputs for weekly/monthly customer service review reports

    3. TRAINING AND CERTIFICATION REQUIRED FOR JOB
    CCNA, CCNP, JNCIA, JNCIS, JNCIP, MBA is desirable.

    4. EXPERIENCE:
    5 + years relevant experience

    5. EDUCATION:
    Engineering Degree/ Diploma for recognized University /Board


    6. OTHER SKILLS:
    Excellent communication skills written as well as verbal
    Passion to work on core technology platform
    ITIL process awareness


    Required Candidate profile

    This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

    24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
    Ticket resolution work and resolve on trouble tickets, handle ticket escalation
    Queue Management monitor ticket queue, ensure assignment/resolution and closure
    Change Management Work on complex customer changes and perform network maintenances
    Performance tuning of Network devices and creation of Service Improvement Plans
    Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
    Planning and Perform upgrade of firmware
    Work with Hardware/Software Vendors to resolve problems
    Train and Mentor juniors
    Act as an Subject Matter Expert for certain Network products
    Interface with Global customers on calls and lead technical meetings
    Assist is creation of Root Cause analysis (RCA)
    Provide technical inputs for weekly/monthly customer service review reports

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:

NTT Global Networks

NTT Global Networks is the world's largest independent managed network, security, and cloud services company. NTT Global Networks offers an award-winning suite of services - including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing companies around the world, such as Kraft, Honeywell, HanesBrands, Paramount Pictures, Red Hat and IBM. The company is known for its outstanding service innovations and customer support, which have been recognized by more than 50 awards in the last two years alone. Virtela offers unparalleled geographic reach to more than 190 countries through its partnership with more than 1,000 service providers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centres in the U.S., India, and the Philippines.
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