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Senior Manager, Technical Writer

5 - 8 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: Less than 10 Job Views: 205

Job Description

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    Job Title: Sr Manager, Technical Writing

    Location(s): Hyderabad

    This position reports to: Director of Information Experience

    ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

    We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations. A career at ServiceNow means challenging yourself to always be better.

    ServiceNow is looking for a senior manager to join the Information Development team and work in our Hyderabad office. The Info Dev team is made up of experienced technical writers who provide DITA-based documentation for ServiceNow products. The best person for this job is someone who is experienced managing the work of globally distributed writing teams in an Agile development environment, has a strong history of advocating for writers while maintaining a positive and supportive relationship with cross-functional team members, and has experience leading and developing both managers and individual contributors.

    What you get to do in this role:

    With peers and partners, develop and implement strategies for expanding and improving content offerings and channels designed to facilitate customer success

    As part of the Information Development leadership team, plan how to distribute resources across scrum teams and adjust to emerging priorities

    Schedule, coordinate, and oversee the work of technical writing managers and individual contributors

    Meet regularly with direct reports (managers and individual contributors) to review status, set priorities, identify and remediate roadblocks, provide performance feedback, and plan and monitor career development

    Engage regularly with stakeholders to understand their needs, collect feedback, align around new approaches and initiatives, and, when necessary, help correct course

    Identify and capitalize on opportunities to improve processes, develop employees, and continually increase department maturity

    Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts

    Recruit new hires who are solid information developers, work well with the Info Dev team, and fit well with the ServiceNow culture

    Act as managerial site leader and liaison for Info Dev Hyerabad team (including non-direct reports) In order to be successful in this role, we need someone who has:

    A BS/ BA in Technical Communication, English, Computer Science, or related field (or equivalent experience)

    7 years professional experience in technical communication

    5 years of successful team management experience, including managing managers

    A strong background in DITA and structured, task-based, user-focused authoring

    Excellent interpersonal, leadership, and communication skills

    Experience working with and leading globally distributed and diverse teams

    The ability to set and communicate priorities

    The ability to identify and drive closure of issues

    A history of building strong relationships across organizations

    Demonstrated skill in mentoring and coaching employees

    The ability to interact and collaborate with colleagues at all technical & business levels

    Proven success collaborating across multiple teams and functions

    A high level of creativity, flexibility, and dependability, including the ability to learn and react quickly in a fast-paced environment

    The ability to self-motivate and work independently

    A dynamic, energetic, and positive outlook Additional helpful qualifications include:

    Experience leading documentation teams for SaaS products

    Domain knowledge in IT service management, IT business management, or customer service mangement

    Experience working in Agile environment

    Experience implementing translation and localization workflow/ processes

    Experience leading large change initiatives

    Experience developing and/ or implementing source content management

    Experience with Schematron, Acrolinx, and/ or other automated content quality control solutions

    Experience with Zoomin

    Experience with SEO We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying,

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Other

Role Category:QA/Testing/Documentation

Role:Technical Writer

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: B.Tech/B.E.


Company Profile:


Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths??moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.
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