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Senior Manager/chief Manager - Relationship Management

6 - 11 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 65 Job Views: 227

Job Description

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    Service Manager- Ahmedabad

    Team handling role

    Grade- M3 or M4

    Service Manager - Priority

    Department : Priority Banking-RL

    Location : Ahmedabad - Gujarat

    Number of Positions : 1

    Reporting : Relationships Senior Service Manager

    Position/Grade : Senior Manager / Chief Manager

    Job Role:

    - Effectively managing & mentoring/training the team of Service Delivery Officers in Gujarat Region

    - Driving team for cross sell target.

    - Sound in customer service, business policies, processes, operations & compliance norms.

    - Managing client escalations/grievances related to general product and/or service

    - Initiating client contact & better connect as needed to support RMs.

    - Conduct audits for the team and provide control mechanisms.

    - Ensure adequate inputs given for recommendations of changes in processes and controls

    - Fortnightly Travel and hub visits across locations in Gujarat

    Job Requirements :

    - Experience of 6 years or more and handling a team for the last 2 years.

    - Customer Service Orientation

    - People Management skills

    - Ability to guide and monitor his/her reportees

Salary: Not Disclosed by Recruiter

Industry: Banking, Financial Services, Broking

Functional Area: Sales , Retail , Business Development

Role Category:Channel Sales

Role:Client Relationship Manager

Employment Type: Full Time, Permanent


Sales Cross Selling Private Banking Sales Banking Sales


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

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