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Senior Officer - Customer Service

1 - 6 yrs
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1,50,000 - 3,50,000 P.A. Openings: 1 Posted 5 days ago Job Applicants: 20 Job Views: 38

Job Description

 
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    The role holder is responsible for promoting banks products & services basis customer needs and thereby increase the engagement of the customer with the bank by inducing them to invest in those products and subsequently add to the bottom-line of the organization
    Influences customer to buy or retain product or service by following a prepared script to give product reference information and uses flair and excellent enterprise skills to convert the inquiries
    Maintains MIS on daily basis so that officers compete with each other for quality leads
    Handling of Inbound Calls (Voice Processing)
    Drives and oversees internal contests held for the officers to incentivize them for quality leads generation
    Pushes hot leads conversion by end to end follow up with the concerned departments
    Maintains technical knowledge by attending educational workshops; reviewing publications

Salary: INR 1,50,000 - 3,50,000 P.A.

Industry: Banking, Financial Services, Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Ace Recruitment and Placment Consultants Pvt Ltd

Ace Consultants was established in the beginning of 2002 with offices at Ahmedabad and Kolkata in India. It is a well known and reputed brand in Manpower Recruitment & Staffing, Search & Screening and HR services business. Our services include Contingent Search, Retained Search, Screening & Selection, Turnkey & Bulk Manpower Solutions, RPO, Permanent & Flexi Staffing, and other allied HR services. Since the time of inception we have partnered with many large, medium and small corporations in their Recruitment, Talent Search and Selection process. Our strength lies in understanding our clients business, their ethos, value and culture. Our process involves Research and Search for every mandate we work upon. We have a team of seasoned recruitment professionals who understand the process and dynamics of recruitment industry. We scrutinize and screen every candidate in details before introducing them to the client. We are proud of our selection ratio against the profiles we introduce to our clients.
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