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Senior Process Executive - Voice Tech Support (email/web & Callbacks)

Cognizant Technology Solutions India Ltd
2 - 3 yrs
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Not Disclosed by Recruiter Posted 9 days ago Job Applicants: 524 Job Views: 11500+

Job Description

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    JD :

    Project Name -SFDC Service Desk

    Project Process Description -Technical Support Center for one of the Largest Enterprise Cloud Computing Companies in the US

    Role Technical Support Voice

    Tier 1 and Tier 2

    Immediate Reporting Relationships - Team Leader

    Core Competencies:
    • Excellent written and communications skills (English)
    • Excellent Troubleshooting skills, search skills, ability to approach problems logically
    • Java Programming Experience would be an added advantage

    Other Requirements (Certification, etc.)
    • Willing to work in 24x7 environment
    • Basic Customer service skills
    • Customer service orientation and ability to work in a team
    • Good interpersonal and communication skills
    • Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
    • Should have good analytical and key board skills
    • Sales Force Certification preferred

    Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

    • Ensure on meeting daily KPIs
    • Receiving end user calls
    • Provide first level resolutions
    • Ticket creation/Categorization / Prioritization
    • Ticket escalation to respective Support Group
    • Incident resolution and recovery
    • Ticket Closure and end to end ticket follow-up

    Key skill
    1. Excellent written and communications skills (English)
    2. Excellent Troubleshooting skills, search skills, ability to approach problems logically
    3. Java Programming Experience would be an added advantage

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Candidate Qualification

    Educational Requirement

    Graduate Degree Holder

    Relevant Experience and Minimum # of Years
    2- 3 Years

    Walk-in Details:

    • Date: 23-May-18
    • Walk in Time: 10 AM to 4 PM
    • Venue : Cognizant Technology Solutions, 4th Floor, ISH Tower, Hingewadi Phase 1
    • Job location - Pune
    • Level: PE (Fresher) and SPE (with minimum 6+ months experience)
    • POC : Poppy Kalita


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Cognizant Technology Solutions India Ltd

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant.
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