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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 17 Job Views: 136

Job Description

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    About the role

    Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location

    Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer

    Responsible for leading any planned scheduled maintenance activities.

    Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.

    Key Spoc for Incident , Problem & Change Management

    Resolve Customer Escalations

    Ensure Service Delivery as per agreed SOW / SLA

    Assist Manager in monthly Dashboards / Service Level parameters

    Mentor & Hand hold L1 Teams and enhance their performance

    Act as a key SPOC for L2 & L3 Incidents

    Take initiatives in learning & evaluating new Network Technology & Tools

    Prepare RCA for Sev1 incidents

    Process / procedure /documentation Preparation for existing and upcoming environment.

    About you

    Certified Cisco Certified Network Professional (CCNP) Datacenter Compute

    VMware Certification would be an advantage

    Certified ITILv3 Foundation Preferred

    Minimum 5 years of Experience in Cisco Networking Products .

    Good Understanding of Cisco ISR WAN routers and Routing Protocols

    Good Understanding of Cisco Datacenter switches including Nexus 7k/Nexus 9k

    Good Understanding of load balancing technology and the respective products.

    Good Understanding of Server load balancing technology and the respective products

    Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.

    Knowledge and working experience on Server & Operating system (Windows/Linux) is an added advantage.

    Additional information
    Certified Cisco Certified Network Professional (CCNP) R&S

    Certified ITILv3 Foundation Preferred

    BE/Diploma/Degree in business, or science (or other relevant area).

    Minimum 5 years of Experience in Server & Operating Systems

    Implementation & Troubleshooting experience on Cisco UCS Chassis Server in complex environment (UCS C220 M5, UCS C220 M5)

    Good understanding of UCS Chassis servers Architecture and deployment methadology

    Good Understanding of UCS Depmoyment Components including CIMC, UCS Manager ,Cisco UCS Director , Cisco UCS Performance Manager

    Good Understanding of Vmware environment and related components (vSphere, Vcenter ,Vrelalize)

    Good Experience in Installation,configuration & Troubleshooting Hyper-v based virtualization components (vSphere, Vcenter ,Vrelalize)

    Good Hands-On Experience in Installation,configuration & Troubleshooting of Operating Systems-RedHat

Salary: Not Disclosed by Recruiter

Industry: Office Equipment, Automation

Functional Area: IT Software - Network Administration , Security

Role Category:System Design/Implementation/ERP/CRM

Role:Outside Technical Consultant

Employment Type: Permanent Job, Full Time



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:


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