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Senior Technical Support Engineer

3 - 5 yrs

Time and Venue

19th August - 23rd August , 10 AM onwards

Aera Software Technology Pvt Ltd, Manikchand Ikon C Wing, Ground floor, Dhole Patil Rd, Sangamvadi, Pune, Maharashtra 411001 (view on Map)

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Not Disclosed by Recruiter Openings: 2 Posted 12 days ago Job Applicants: 394 Job Views: 1500+

Job Description

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    Do you want to shape the future of enterprise software?

    At Aera Technology, we apply Internet scale technology to the challenges facing enterprise businesses. Think of the self-driving car: connected, always-on, thinking, and autonomous. Our mission is to enable companies in the same way. We are looking for a Senior Technical Support Engineer to help our customers realize the vision and go above and beyond to satisfy their need.

    As a Senior Technical Support Engineer, you will collaborate with DevOps, Engineering, QA and Customer success teams to drive your customer voice. This role reports into our Customer Support Manager and will be based in our Pune office.

    • Foster strong team environment with a significant focus on creating a high-performance culture based on best practices.
    • Train and advice Level 1 and Level 2 support engineers with fanatical customer focus, support excellence, and total ownership.
    • Oversee on-site and remote team members day to day activities in terms working on tickets,, ticket distribution, and escalation handling.
    • Appropriately route and manage incidents to other Aera teams such as Infrastructure, QA, and Product Engineering.
    • Identify skills within the team and build out SMEs to align with support, operations, and product strategy.

    About You
    • 3-5 years of proven success in customer support leadership at a high-growth SaaS technology company.
    • Bachelors degree in a technical field or equivalent.
    • Log analysis and performance troubleshooting.
    • Experience with SQL and scripting languages PL/SQL, DB performance analysis and optimization.
    • Knowledge or Experience with Application servers.
    • Some experience with Java/J2EE coding and development.
    • Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence,Eclipse/IntelliJ.
    • Experience working in a start-up software company is a strong advantage.
    • Expertise in Business Intelligence software preferred.

    Key Points for WalkIn: 
    • Please carry a latest copy of Resume
    • Time to visit: 10 AM to 1 PM
    • Expect a written assessment based on SQL followed by F2F with team
    • Excellent communication skills

    Shift timings: 
    • 5 days working (occasionally including Sat and Sun)
    • 1st shift: 6 AM to 3 PM 
    • 2nd Shift: 12 PM to 9 PM
    • Facility of Work from home for Emergency purposes

    If you share our passion for building the next generation of enterprise software and implementing it for the most sophisticated customers in the world, youve met your match. Headquartered in Mountain View, California, we're growing fast, with teams in Mountain View and San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and lets build this!

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Full Time, Permanent



UG: Any Graduate

PG:Post Graduation Not Required

Company Profile:


Enabling the Self-Driving Enterprise™.
The leap from transactional automation to cognitive automation is imminent and it will forever transform the way we work.

At Aera, we deliver the technology that enables the Self-Driving Enterprise™: a cognitive operating system that connects you with your business and autonomously orchestrates your operations.
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Walkin Interview

19th August - 23rd August 10 AM

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Job Posted by

Jatin Sharma Company Recruiter AERA SOFTWARE TECHNOLOGY PVT LTD Pune


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