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Senior Technical Support Engineer/ Presales Engineer

4 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 522 Job Views: 196

Job Description

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    Position Summary
    We are looking for an experienced, Technical Support/Presales engineer to join our fast-growing global business. They must be an excellent communicator and ensure they can easily build rapport with clients and work well under pressure. We expect the right candidate to be well educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Above all they must be eager to learn, be highly organized and be able to manage their time effectively in a fast paced, fast growing company.

    Key Responsibilities
    • Solve and manage escalated customer issues via remote control/Internet/chat/ Tickets/emails.
    • Work closely with Team Lead to meet SLA and customer requirements.
    • Motivate and guide the team members and help them grow.
    • Creation of technical documents and articles for team and customer use.
    • Delivering technical demonstrations to the customers across the globe.
    • Ensuring that the customer expectations are met within the committed timeframes.

    Required Candidate profile

    Required Skills and Qualifications
    B. Tech or MCA in relevant area.
    3+ years software customer service and support experience required.
    3+ years of using or performing administration of Microsoft Windows Server Platform preferred including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms.
    Microsoft Certification is a plus.
    Excellent interpersonal and verbal English communication, written and presentation skills required.
    Experience of delivering product presentations to clients in a pre-sales context.
    Experience in having worked in a high risk / secure environment preferable.
    Must have experience of working directly with end user clients >500 employees.
    Ability to work independently and as part of a team.
    Highly motivated, can do attitude, can work under pressure.
    Experience with SIEM / Auditing / Compliance related technologies.
    Understanding of IT and the business needs of technology.
    Any experience having worked in a sales role would be useful.
    Any customer service experience would be useful.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time



UG: B.Tech/B.E. - Any Specialization

PG:MCA - Computers

Doctorate:Doctorate Not Required

Company Profile:

Lepide Software

Lepide is a global Data Centric Audit & Protection vendor. We help some of the world's largest enterprises address #insiderthreats #databreaches #privilegeabuse #pcicompliance #GDPR and #HIPAA through our data security platform, LepideAuditor.
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