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Senior Trainer - Voice & Accent (voice Coach) Contact Suwartik

1 - 2 Years


Not Disclosed by Recruiter

Openings: 1Posted: 9 days agoJob Applicants: 43Job Views: 148
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Job Description

Job Description

Job Title: Senior Trainer Voice & Accent (IC) (Voice Coach)

Reports To (Title): Training Manager Voice & Accent

Job Location: Pune

Job Summary:
We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

The training specialist is required to enhance the competencies of individual employees by designing and conducting development programs that will boost employees workplace performance in alliance with business needs and goals. He/she will be responsible for performing training needs assessments, coaching and refresher training and develop learning programs based on opportunities and business needs.

Job Responsibilities:
Support business with need-based OJT Support Coaching and Refresher Training
Training need assessment parameter based assessment for root cause analysis and action planning
Content Development
Working closely with internal and external stakeholders for implementation and evaluation of training projects

Competency Requirement (with desired proficiency level):
Communication Skills (Oral and Written) Advanced
Voice & Accent Domain Advanced/Expert
Soft Skills Domain Intermediate
Language Enhancement Domain Intermediate
Culture Sensitization Domain Intermediate
Behavioral training Beginner
Evaluating others Advanced
Coaching & Feedback Advanced
Instructional Design Beginner
Facilitations Skills Intermediate
Excel Skills Intermediate
Flexibility, Integrity and Accountability - Advanced

Educational Requirement:
Undergraduate in any field and/or Diploma

Experience Requirement:
Min. 1 years experience in V&A and soft skills coaching in BPO

Contact : Suwartik

Email :

Contact :- 8975910700

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Voice & Accent Trainer
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -B.A - Any Specialization, Communication, B.Com - Any Specialization, Commerce, B.B.A / B.M.S - Any Specialization, Management

Company Profile

Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
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Contact Details

Recruiter Name:Sunitha

Contact Company:Mphasis Limited


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