Service Delivery

5 - 7 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 26 days agoOpenings: 1Job Applicants: 64Job Views: 134

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Service Delivery
  • Good To Have Skills : Network Infrastructure,Service Assurance

Job Requirements :


  • Key Responsibilities : Handling of Major incident, bridges, Handle Major/Critical incident and alert notifications, Handle Incident distribution and handle escalations/ response on mail, Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served, Ability to coach and mentor peers and subordinates, Ability to build relationships with peer and management levels both with clients and the company management,

  • Technical Experience : 5-7 year of work experience

  • Professional Attributes : Comfortable working in 24/7 shifts, Ability to handle shifts as a Lead, Good time management, organizational and communication skills, English language proficiency required,Ability to work under pressure

  • Educational Qualification : Graduation

  • Additional Information : Good communication and collaboration skills, Ability to develop operational documentation

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231886

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