Role Description : Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
Must Have Skills : Service Delivery
Good To Have Skills : Program and Project Management
Key Responsibilities : A: Monitor and manage ongoing systems and services delivery to ensure the availability, reliability and responsiveness of all enterprise mission critical applications like CBS, Onboarding, Corporate Internet Banking, Digital etc B: Use critical thinking and project management discipline, tools and techniques in the day to day execution of responsibilities and in resource and workload planning C: Ensure the timely correction of any bugs and vendor supplied patches
Technical Experience : A: Delivery Manager with 8 - 12 years of experience, who needs to possess excellent communication skills B: Well versed with software development life-cycle methodologies C: Mustbe able to learn and adapt to new technologies quickly have a good product understanding skill
Professional Attributes : A: Resource should have good communication skills B: Resource Should have good leadership skills