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Service Delivery Manager - IT Infrastructure

Add On IT Systems
10 - 13 yrs
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Not Disclosed by Recruiter Posted 9 days ago Job Applicants: 1277 Job Views: 1250

Job Description

 
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    Relevant Experience: 10 years in IT infrastructure of which 2 plus years directly working with customer and should have worked 2-3 years with current organization.

    Job description:

    - The primary responsibility is to interface with customers for daily operational and project needs

    - Delivers contracted services by attending customer meetings, status communications, periodic reporting, complete project management, etc.

    - Through ticket assignments, task listing, prioritization and workload balancing ensures technical resources have clarity of what they need to execute day to day

    Experience:

    - Must have a technical background, with prior hands-on experience of system administration, experience of Windows server side infrastructure (Windows 2008, 2012, Active Directory, VMWare, Exchange 2007, 2010, Server Hardware etc.)

    - Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer's perspective to drive to a reasonable conclusion

    - Must have prior experience on Project Management

    - Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues

    - Must have ITIL process knowledge

    - Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.

    - Certification in PMP and ITIL will be a strong plus

    - A strong plus would be breadth of technical experience i.e. candidate has done enough in cloud, networking, storage, backups etc.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Educational Qualification: Full time Bachelors/Masters Degree in any stream (engineering background preferred).

    Notice Period - 15-30 days

Education-

UG: B.Tech/B.E. - Any Specialization

PG:M.Tech - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Add On IT Systems

Add On IT Systems incorporated in 2013, is a growing company and supports IT Solutions and Services in the areas of Software Development and Integration services.
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