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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 71 Job Views: 668

Job Description

 
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    Roles and responsibilities 

    Short Description:

    Accounts Payable - Team Manager - C1 - Trichy

    Job Responsibilities:

    Operates as Subject Matter Expert for P2P processes. All initiatives of transformation will have to be lead by the GPO along with complete responsibility for service delivery
    Responsible for production Planning & meeting of KPI / SLA
    Responsible to develop & groom team members to grown within organization
    Responsible to update DTP & SOP in regular intervals
    Responsible to provide daily performance updates to both senior management & customer
    Responsible to maintain good rapport with the customer
    Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
    Identify and communicate potential risks and failure points
    Will be first point of contact escalation for the team & Customer
    One to one performance feedback to team members on regular intervals
    Handles complex client specific queries, issues or escalations within the client context
    Drives process redesign to ensure improvement within client context
    Proven project management skills especially with complex engagements
    High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
    Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags
    Establishes and monitors the control framework within the client processes context.

    Required Candidate profile

    Qualifications
    Expert on the P2P end to end process. To start with, the Client processes in scope for P2P are Indexing, Invoice processing, Payments, AP helpdesk & VMD
    Good knowledge on the GPM methodology and will be absorbed into delivery in the run phase. Very strong on the documentation of the processes. Experience in GPM transition (Alignment/ Impact Assessment) would be and added advantage, as he/ she will be driving the alignment exercise with support from two experienced P2P SMEs
    Strong Analytical skills include identifying, forecasting and resolving problems
    Multi-tasking & Ability to work independently with minimum supervision
    Very good Customer Service skills and client-focus attitude
    Sound People Management & Communication Skills
    7 to 9 years of P2P experience.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Capgemini Technology Services India Limited

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.

Capgemini in India has over 87,000 people and presence in nine cities (Mumbai, Gurgaon, Bangalore, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries.
Please visit www.in.capgemini.com for more details.

Rightshore® is a trademark belonging to Capgemini
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