Service Desk – Birlasoft – Mahape

2 - 5 Years
Navi Mumbai
INR 1,00,000 - 1,75,000 PA.
Posted: 2 days agoOpenings: 1Job Applicants: 156Job Views: 617

Job Description

Hi All,

We have urgent opportunity for Service Desk position for Birlasoft at Mahape location.

Exp : 2 - 5 Yrs

Notice Period : Immediate - 15 Days

JD:

  • Resolve / Troubleshoot Users technical issues.
  • Using Ticketing tool.
  • Issue resolving
  • Technical - Hardware, Network and OS
  • ITIL Knowledge- Incident request, change request.
  • Technical support experience
  • Desktop support and Laptop experience.
  • Good communication skills.
  • Roles & Responsibilities
  • Attend and resolve problems reported by end users.
  • Ensure that calls/Emails/tickets received are responded in specified time frame and resolved /escalated.
  • Ensure that calls / emails/tickets as responded to and resolved per SLAs defined.
  • Notify the CUSTOMER Focal Point of systems or equipment failures, or of an emergency, according to the Procedures Manual;
  • Provide system status recording for in scope systems with status information such as known major incidents and estimated recovery times;
  • Check for outstanding cases
Kindly reply ASAP with updated resume on sayali.tavhare@birlasoft.com

Salary: INR 1,00,000 - 1,75,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

BIRLASOFT LIMITED

Birlasoft is the global technology services division of the CK Birla Group, one of India's premier commercial and industrial houses, with strategic equity participation by GE Capital. Birlasoft offers IT services worldwide from development centers in India and Australia. Birlasoft has 5000+ technical employees and a large number of clients among Fortune 1000 companies. The company provides application development and support services in eCommerce, Data Warehousing, Legacy Systems, QA, CRM, RIMS (Remote Infrastructure Management Service) and ERP. Birlasoft's key strengths as an offshore outsourcing partner lie in its mature and robust global delivery model that embraces Digitized Project Management Methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 on Continuous Representation and a secure services framework with BS7799. Earning the trust of its customers and being honored with their repeat business, is what we strive for each day. Birlasoft is uniquely positioned to create value and provide a competitive advantage to our customers.
View Contact Details+

Recruiter Name:Sayali Tavhare

Contact Company:BIRLASOFT LIMITED

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