Service Desk Management

1 - 4 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 11 days agoOpenings: 1Job Applicants: 147Job Views: 322

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat remote supportTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment groupTechnologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation Provides resolution to customer base

    • Technical Experience : Incident management and usage of ITSM, ServiceNow, Siebel and other ticketing toolsKnowledge on O365, MS OFFICE Suite, Active directory, Hardware and software related troubleshooting skillsExcellent communication skills, with neutral accentExcellent written communication skills with email etiquettesGood problem solving and analytical skillsExcellent customer service skillsAbility to remain calm and courteous in periods of stress, and while facing an irate customer and managing back

    • Professional Attributes : 1Predominantly Voice Interaction support and also through email, chat remote support224x7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 39 half hours shift with 1-hour break split into 2 short breaks and one lunch b

    • Educational Qualification : Degree

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:223890

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