Service Desk Management

1 - 4 Years
Not Disclosed by Recruiter

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Posted: 29 days agoOpenings: 1Job Applicants: 55Job Views: 192

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Management Governance

Job Requirements :

  • Key Responsibilities : 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills, with neutral accent 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 6 Good interpersonal skills 7 Self motivated

  • Technical Experience : Minimum Skill Requirement Must Have: 1 Experience in handling team strength more than 15 2 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 3 Reporting tools like GBICCVMS and GBIAdhoc 4 Incident management and usage of ITSM 5 Experience in performing QA feedback 6 Flexible in working 24/7 environment 7 Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization

  • Professional Attributes : 1 Managing outage call spike/enterprise application down effectively 2 CSAT Strong drive for customer satisfaction 3 To be able to think out of box and drive cost reduction

  • Educational Qualification : Graduate

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231906