Service Desk Management

3 - 5 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 42Job Views: 143

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Management Governance
  • Job Requirements :

    • Key Responsibilities : PRE-REQUISITES: Industry experience of 3-5 years Good communication and interpersonal skills Good analytical and problem solving skills Hands on experience on MS tools, ex: Excel, PPT, Share point Knowledge of Six Sigma, ISO, ITIL, and other quality related tools would be an added advantage

    • Technical Experience : 1 Candidate should have good knowledge about Process2 Candidate should have good knowledge about ITSM lifecycle and ITIL framework ITIL foundation certification will be preferred3 Candidate should have good Communication skills4 Candidate should have good knowledge about internal quality process5 Candidate should have knowledge about Calibration6 Ability to provide effective feedback and coaching to improve individual and process level quality7 Analytical

    • Professional Attributes : MAIN ACCOUNTABILITIES:1 Evaluate voice and non-voice interactions and provide constructive feedback to the agents2 Act as a subject matter expert for the line of business assigned3 Conduct call coaching sessions and drive continuous improvement on all process compliances and custo

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:225474

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