Service Desk Management Professional

5 - 8 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 8 days agoOpenings: 1Job Applicants: 30Job Views: 171

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :Service Management Governance
  • Job Requirements : Key Responsibilities : Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process
  • Technical Experience : Incident management and usage of ITSM Excellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required
  • Professional Attributes : Support Type / Hours 1 Predominantly Voice Interaction support and also through email, chat remote support 2 24x7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 3 10 hours shift with 1 hour break split into 2 breaks
  • Educational Qualification : Bachelor degree or 3 year diploma

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Diploma - Any Specialization, Any Graduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:236307

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