Service Desk Remote Technology Support

1 - 5 Years
Pune
Not Disclosed by Recruiter

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Posted: 6 days agoOpenings: 1Job Applicants: 746+Job Views: 1834+

Job Description

Role : SW/Application Tech Support Practitioner

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills : Service Desk Remote Technology Support

Good To Have Skills : Advanced Service Desk Resolution Management

Key Responsibilities : 1Managing outage call spike/enterprise application down effectively2CSAT Strong drive for customer satisfaction3To be able to think out of box and drive cost reduction


Technical Experience : 1Good feedback giving skills2Excellent communication skills, with neutral accent3Excellent written communication skills with email etiquettes4Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations5Good interpersonal skills 6Fundamental Technical knowhow on system trouble shooting 7Good knowledge of incident management and reporting tools


Professional Attributes : 1Experience in handling team strength more than 102Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations3Incident management and usage of ITSM4Experience in performing QA feedback5Flexible in working 24/7 environment 6


Educational Qualification : graduate


Additional Information : 5Predominantly Voice Interaction support and also through email, chat remote support624x7 Suppor

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:216184

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