Service Desk Voice Support

0 - 3 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 14 days agoOpenings: 1Job Applicants: 114Job Views: 368

Job Description

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills : Service Desk Voice Support

Good To Have Skills : Service Desk Management

Key Responsibilities : Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote supportTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment groupTechnologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation


Technical Experience : Provides resolution to customer based on in scope processesFollows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closureTechnologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores


Professional Attributes : Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level AgreementPerforms incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention


Educational Qualification : Degree

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:217945

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