Service Engineer

6 - 10 Years
Kolkata
Not Disclosed by Recruiter
Posted: 8 days agoOpenings: 1Job Applicants: 1336+Job Views: 2785+

Job Description

 

Responsibilities :

Customer Service

  • Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively
  • Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle
  • Accountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team)
  • Communicates to customers that promises have been delivered
  • Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team)

Safety and Quality

  • Ensures safety of all employees and end-users
  • Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture
  • Analyses and takes the necessary actions when new equipment enters the service base
  • Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting

People management / Leadership

  • Develops the competences, motivation and overall performance of the technicians by regular coaching.
  • Responsible for individual target setting and action planning annually, followed-up in regular reviews (Field Operations Management Model FOMM)
  • Responsible for having monthly FTF discussions with his/her technicians and coaching them to reach their objectives
  • Accountable for following up the progress regularly
  • Accountable for service mindset and responsible for regularly visiting the customers together with Maintenance Technicians
  • Accountable for technician timesheet validation prior to payroll * Accountable for defining, authorizing replacement and managing technicians' tools, uniforms, PPE, vans, phone/PDA and instruments Repair sales

Perks and Benefits 

Other benefits

Salary: Not Disclosed by Recruiter

Industry:Construction / Engineering / Cement / Metals

Functional Area:Site Engineering, Project Management

Role Category:Site Engineering

Role:Maintenance Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Diploma - Any Specialization, B.Tech/B.E. - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

KONE Elevator India Pvt. Ltd

Kone Corporation We are into manufacturing elevators, escalators. We have been into this industry since 1910. We have our head quarters in Helsinki, Finland. We are Globally 4th position in Elevator Manufacturing. We have achieved 4.6 billion euros turnover (globally). We have been operating in 50 countries in the world. We have 34800 employees working in KONE Corporation. Kone India (P) Ltd We are a 100% subsidiary of KONE Corporation, Finland. We have been into this industry since 1984. We have our head quarters in Chennai. We are No.1 position in Elevator Manufacturing. We have 44 branches in India. We have approx. 2700 employees working in Kone India
View Contact Details+

Recruiter Name:HR

Contact Company:KONE Elevator India Pvt. Ltd

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