Service Management Governance

2 - 6 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 73Job Views: 119

Job Description


  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Infrastructure Service Management,Service Management Governance
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : Remain responsible for end to end Performance Management and KPI/Service Levels reporting involving multiple Service Providers to achieve agreed targets Implement ITSM Processes and take the accounability of the necessary documentation Review process and security compliance and report any deviation Supervise the Problem Management process and help manage resistance to change Supervise Critical Changes Participate and lead various SIAM governance touchpoints Remain accountable for providin

    • Technical Experience : Strong planning and organizational skills underpinned by 10 years experience in IT Infrastructure / Applications projects Considerable consulting and business development skills Strong leadership skills with the ability to communicate and build towards a shared vision demonstrated through management and/or team lead roles covering planning, reporting, issue risk management and people management skills Knowledge and experience of project and programme planning, project forecasting and financ

    • Professional Attributes : This is a client facing role which requires excellent presentation, communication and organisation skillsSuccessful candidates will be asked to gain a level of security clearance either prior to or upon commencement of employment in support of their allocation to accounts requiring an element of se

    • Educational Qualification : As per Accenture standard

    • Additional Information : ITIL Intermediate, PMP, Foundation Sertificate in SIAM

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231294

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