Service Management, Workforce Management-data Analysis, Reporting, WFM

7 - 8 Years
Gurgaon
Not Disclosed by Recruiter

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Posted: 33 days agoOpenings: 1Job Applicants: 183Job Views: 375

Job Description

Job Description

Job Skill: Data Analysis, Reporting, WFM

Designation: Career Level - 09-Consultant

Job Location: Gurugram

Qualifications: BCom

Years of Experience: 7-8 years

Job Summary

You will be aligned with our Service management vertical and help us by being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.

You will be working as a part of Service management, Workforce Management team which maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

You will be responsible for Data Analysis, Reporting, WFM where in you will be involved in the process of extracting useful information by analyzing different types of data sets. Data Analysis is used to discover hidden patterns, market trends and consumer preferences. It consists of Design, develop and deploy data analysis programs.

Good to have skills: Reporting,Good communication skills

Roles and Responsibilities

In this role you are required to do analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. The person would require understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Guidance would be provided when determining methods and procedures on new assignments. Decisions made by you will often impact the team in which they reside. Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Process Flow Analyst

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Com - Commerce

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:21796

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