Servicenow IT Operations Management

3 - 7 Years
Hyderabad
Not Disclosed by Recruiter

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Posted: 34 days agoOpenings: 1Job Applicants: 59Job Views: 176

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : ServiceNow IT Operations Management
  • Good To Have Skills : Visual Basic

Job Requirements :


  • Key Responsibilities : 1Lead and coordinate debrief meetings, set expectations, propose and follow up actions2Own and release Problem Reports3Ensure that timely RCA Reports/ RCA Updates /Problem Investigation updates are documented and published to the business and client teams4Pro-actively identifying potential problems /issues on the infrastructure by carrying out Incident trend analysis and regular team meetings with Technologists and work towards identifying for a root cause and fix5Understand the reporte

  • Technical Experience : VBAPhythonPower BI

  • Professional Attributes : 1Good understanding of IT systems both Infrastructure and Applications2Building good understanding of clients business process3Process knowledge and acumen to improve processes

  • Educational Qualification : Degree

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:231085

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