Servicenow IT Service Management

3 - 6 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 322Job Views: 602

Job Description

Role : SW/Application Tech Support Practitioner

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills : Service Management Good to Have Skills : Job Description Additional Comments : Job Description Additional Comments :

Role: Service Mgmt. Lead Skill: Service Mgmt. Must have skills: Expertise in Design, develop and Implement various service management processes such as Incident Management, Change, release, configuration management etc.. Knowledge in defining Service level measurements and reports Conduct trainings on service management processes Assess the maturity of SM processes defined in the client organizations Define operating models and service delivery models for the delivery organizations Act as a single point of contact for service management stream in service transitions Project management knowledge Experience in infrastructure project transitions Good to have skills: Executive presence Strong project management capability with deadline focus Knowledge /experinece in technology/ network/tools setup Knowledge of business environment, requirements and corporate culture

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:141625

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