Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : ServiceNow Platform
Good To Have Skills : ServiceNow IT Service Management
Technical Experience : 1Total IT 3 TO 5 years of experience 2Minimum 2 years of experience with Service-Now3Service now concepts4Worked on service now development with knowledge on glide scripting and workflows
Professional Attributes : 5Debugging server side and client side scripts6Worked on notifications, scheduled jobs and SLAs7Knowledge on ITIL processes8Trained or certified on Service Now administration
Educational Qualification : garduate