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Not Disclosed by Recruiter Posted 4 days ago Job Applicants: 2500+ Job Views: 5000+

Job Description

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    Primary Responsibilities:

    • Ensure the daily /routine readings of all systems and cross -check/ratify the same. Ensure the reply to customer queries on top priorities on mail with discussion of Leads.
    • Action on customer queries under guidance of leads.
    • Round to facility and check healthiness of Electrical, cooling and fire systems.
    • Ensure all vendor/customer complaints attended within TAT and if any challenge then need to highlight to lead/superiors immediately.
    • Assist the Shift leads during routine Changeover process of transformer/Chillers and other major plan activities.
    • Ensure and check the 24 hours BTU meter, electrical consumptions and related PUE.
    • If any alarms or gaps in observations then highlight the same or escalate to Vendor on mail/call and parallel to superior immediately.
    • Help seniors to prepare and follow the annual PPM calendar
    • Ensure the planning of PM execution 2 month before with vendor including raising of CR, approval of CR, attendance of weekly call and closing of CR
    • Help Shift lead to prepare the MOP of PM and other activities.
    • Ensure the closer of PM with open issue and gaps in systems.
    • Ensure the closing of PM observations in follow-up with vendors.
    • Ensure the knowledge sharing to technicians.
    • Maintain and check the customer KWH record with help of BMS team.
    • Maintain Breakdown list with open and narrow escape status.
    • Maintain regular documentation of all reports/MOMs, legal statutory certificates, doc etc
    • Ensure there is no gaps and abnormality in routine logs of all systems.
    • Ensure the status/healthiness of all UPS, Panels, breakers during the round-up
    • Closer of gap/breakdown highlighted to vendor
    • Ensure the call follow-ups till the vendor reaches to site.
    • Assist to Shift Lead during the breakdown/call follow-ups until the RCA collection.
    • Ensure the RCA to be collected within the time line Or escalate to next level at vendor and NMIT side.
    • Ensure each call should entered inside the "vendor performance report"
    • Ensure all reports to be filled accurately. i.e. Daily/weekly, monthly trackers, BCP, MIS, incident, complaints etc..
    • Maintain the Shift Handover register and same need to update accurately. Give the proper details handover to our next Companions
    • Supervise the major PM or task assign by Shift lead .
    • Dont allow any unauthorized entry without proper work permit and seniors approvals. Ensure the safety work permit is there.
    • Ensure the safety measures are taken by vendor and also need to ensure self safety i.e. Safety shoes, goggles, belts for work on height, hand gloves etc.
    • Ensure the audit of self-PPEs and highlight if any gap immediately to superiors.
    • Maintain require toolsets as per requirement. Audit each tools and meters (monthly) regularly and replenishment i.e. against damage tools etc. Maintain the record.
    • Undergone through routine trainings, understand the SLD of site and operation on panels
    • Ensure and maintain all areas inside the facility neat, clean and safe before work, during work and after the any work.
    • Follow SOPs and do not take any steps without knowledge and without taking guidance from seniors/Shift leads.
    • Ensure the Safety ON/OFF operation of HT/LT, LBS, Chillers, PAHU, PLC, CPM as per plan given by leads Or as per site requirement
    • Maintain spares list and highlight the same if any replenishment is requires.
    • Ensure the required no. of staff of technicians to be maintained in shift any any issue or for any help need to take seniors/leads suggestions.
    • Responsible for uptime of systems.
    • Submission of require data to customer though Shift lead/managers/Key account managers.
    • Ensure Timely, updation of History card placed on each machine/system
    • Ensure the updated escalation matrix to be pasted on Each systems
    • Ensure the SOP/EOP is pasted on each systems
    • Labeling/ tagging to each rack/panels/systems/Equipment's etc...
    • Follow LOTO (lockout/tag out)
    • Ensure the Approved vendors/HK staff should be escorted by Technician with prior/proper approval in DC premises if any
    • Ensure the daily /routine readings of all systems and cross -check/ratify the same..
    • Ensure the reply to customer queries on top priorities on mail with discussion of Leads.

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: Other


Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: B.Tech/B.E. - Electrical, Electronics/Telecommunication

PG:Any Postgraduate - Any Specialization

Doctorate:Any Doctorate - Any Specialization

Company Profile:


Netmagic, a wholly-owned subsidiary of NTT Communications, is India’s leading Managed Hosting and Multi-Cloud Hybrid IT solution provider with 9 carrier-neutral, state-of-the-art hyperscale and high-density data centers, and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communication’s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. This effectively makes Netmagic #1 datacenter service provider in India. Netmagic has been recognized with 4 awards at the CIO Choice Award 2019 and Frost & Sullivan India ICT Awards 2018. To learn more, visit us at:
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