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Shift Lead - Enterprise Network Operations

10 - 15 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: 75 Job Views: 219

Job Description

 
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    Description

    Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/ security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

    24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN/ WAN setup

    Ticket resolution - work and resolve trouble tickets, handle ticket escalation

    Create Method Of Procedure and/ or Standard Operating Procedure document

    Plan and execute Change Management processes

    Performance Tuning of network devices and create Service Improvement Plans

    Work with Telecommunication Service Providers to resolve escalated circuit problems

    Plan and perform firmware upgrade

    Work with hardware/ software vendors to resolve problems

    Train and mentor juniors

    Act as an SME SPOC for certain network products

    Interface with customer on calls and lead technical meetings

    Assist in creation of Root Cause Analysis (RCA)

    Provide technical inputs for weekly/ monthly customer service review reports

    Any additional task given to the incumbent from time- to- time based on business needs

    3. TRAINING AND CERTIFICATION

    Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.

    5. EDUCATION

    Graduate/ Post Graduate in Science/ Maths/ IT or related streams with relevant technology experience

    6. OTHER SKILLS

    Good communication skills - written as well as verbal

    Passion to work on core technology platform

    ITIL process awareness

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: IT Software - Network Administration , Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Network Administrator

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: B.Tech/B.E.

PG:Post Graduation Not Required

Company Profile:

NTT Global Networks

As a company and as individuals, we think through what we do, act differently and transform our business to drive better future for NTT DATA. Mission and Vision statements serve as a guide to achieve our aspirations.
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