- Excellent communication skills as well as Good writing skills (for documenting the process).
- BSc/BA in Computer Science, Engineering or a related field.
- Ability to work as individual as well as Team.
- The ability to work under pressure and tight deadlines.
- Perform various tests on the process with help of test cases and prepare documents for same and coordinate with the manager to resolve all issues within the required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with the department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of metadata registry.
- Prepare and maintain all technical and business documents and collaborate with clients and IT department to provide support to all issues.
- Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
- Assist clients to monitor all software implementation lifecycle and assist make appropriate customization to all software for clients.
- Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for same.
- Passport required and ready for travellers are preferred
Salary: Not Disclosed by Recruiter
Industry: IT-Software, Software Services
Role:Technical Support Engineer
Employment Type: Full Time, Permanent
UG: B.Sc - Computers, Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
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