Solution Architect – HR and F&A

10 - 16 Years
Not Disclosed by Recruiter
Posted: 32 days agoOpenings: 2Job Applicants: 304Job Views: 435

Job Description

Job Summary

The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the OADM

Main Accountabilities

Operational Responsibilities

Single Point of Contact Accountabilities

Managing all OG, senior client buyer and functional owner relationships for the designated solution

Driving the necessary sign-off of the solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)

Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery

Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards

Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions

Identifying leadership contacts for service transition and operations (e.g. OADM, mobilization lead) and ensuring appropriate solution plan transition for closed deals

Interfacing with the delivery organization/s (through OADM when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver

Orchestrating the action points coming out of the opportunity Quality Assurance process

Solution Planning and Deal Shaping for Qualified Deals

Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings

Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups

Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

Commercial and Financial Responsibilities

Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan

Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and CTS to deliver the defined scope of services

People Management Responsibilities

Mentor and support team members and junior solution architects

Other Expectations

Strategies, Offerings, and Solutions

Good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions and changes that were made to the standards

HR domain acumen, expert in HR BPO services

Understanding of HR outsourcing in all areas

Ability to clearly articulate and "sell" the solution...being able to explain the solution in simple terms...being able to "draw" the solution on a white board in a few minutes in such a way that the audience understands how it works and what the key variables are that will impact the solution cost

Business & Commercial Acumen

Commercial acumen - understands the financials and whether we can deliver a deal profitably

Excellent with numbers and analysis

Delivery Expertise...Understanding of what we can deliver so can solution it appropriately

Detail Oriented- "the buck stops with this role" so needs to be able to go deep or stay at high level depending upon the audience and the need

Relationship Management

Focused on buyer-value expectations

Good listening skills & ability to interpret requirements and buyer values in such a way that we take the shortest route possible to the answer

Able to communicate shared understanding of changes that the client will also need to make other required changes on their end

Able to help client feel like solution is one-to-one but leverages our standard offering

Being willing to bringing in the right experts...industry, offering, ensure we most effectively address the client's needs and expectations

Able to manage the CSG relationship- internal stakeholder management: makes things happen seamlessly...a top quality architect makes sign-offs/reviews a natural act so that the deal is effectively reviewed as it is built vs. leaving these sign offs to the last minute resulting in everyone feeling pressured

Moderate to extensive travel depending on client opportunity requirements

Overtime and On-Call required

Teams are located in Bangalore


Expert/Good understanding of HR domain in any industry or across industries

Experience in due diligence, solution identification, feasibility assessment, client visits

Experience in cost estimation and pricing for outsourcing and offshoring of processes

Preferred experience in delivery, transition and/or solution design in an outsourced environment

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Contact Company:Accenture Solutions Pvt Ltd