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Sr. Consultant / Lead - Networking & Security (troubleshooting)

10 - 16 yrs
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Not Disclosed by Recruiter Openings: 5 Posted 30+ days ago Job Applicants: 62 Job Views: 335

Job Description

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    Resolving first, second and third level support problems.
    Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
    Ensuring the customer and ticket is up to date at all times on incident progress.
    Maintain, troubleshoot and co
    ordinate replacement of faulty hardware.
    Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.
    Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.
    Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
    Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.
    To provide comprehensive handovers to peers at the end of shift.
    Attend Daily Operations and Change Review meetings as required.
    Logging cases to 3rd party vendors requesting assistance on unresolved issues.

    Required Candidate profile

    Profile Description:
    Experience working on Cisco /Juniper switches and routers.
    Able to demonstrate understanding of key networking concepts, including:TCP/IP.
    Experience in F5 Big
    IP load balancers.
    Exposure in Check Point and Cisco ASA.
    Wok experience on Layer 2 and layer 3 switching and routing.
    Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates.
    Experience of using Ticket Management tools.
    Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
    Troubleshooting basic Server problems.
    Working knowledge/understanding of Microsoft products.
    Detailed working knowledge of a range of networking and security technologies.
    In depth troubleshooting and strong analytical skills.
    Escalations are performed within the SLA timescales.
    Good analytical skills.
    Have excellent written and verbal communication skills.
    Be organised and be able to work under pressure.

    Work Experience 10-16yrs

    Basic/UG Qualification - BE/Btech/ ME/ Mtech/ MCA.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type: Full Time, Permanent



UG: B.Tech/B.E. - Any Specialization

PG:M.Tech - Any Specialization, MCA - Computers

Doctorate:Doctorate Not Required

Company Profile:

Best IT Quest Pvt Ltd

Global leader in the network services market, cloud infrastructure and hosted IT solutions for enterprise customers. Revenues over US$ 23 billion. Over 50,000 employees working worldwide.
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