Sr. Manager Quality – Transaction Quality

10 - 19 Years
Delhi NCR
Not Disclosed by Recruiter
Posted: 49 days agoOpenings: 1Job Applicants: 558Job Views: 1341

Job Description

IGT Solutions is hiring for Sr. Manager Quality Role

Candidates are requested to please share your updated resume at
Please find the below job specifications for reference.

Skill Requirements
-Proven ability to build, manage and foster a team-oriented environment.
-Have an ability to understand Staffing adherence and Schedule Adherence
-Proven ability to work creatively and analytically in a problem-solving environment.
-Desire to work in an service/Sales environment.
-Excellent communication (written and verbal) and interpersonal skills.
-Excellent leadership and management skills.
-Client engagement and interface exposure a must.

Job Responsibilities
- Manage multiple clients across different time zones
- Reviews performance as per internal and client governance structure, sets up internal governance where required and missing to deliver on business goals
- Be an enabler - Coordinate with other functions to deliver on Quality related metrics, be able to overcome initial hurdles to execute seamless delivery
- Provide feedback and inputs to the team for development as well as SLA delivery
- Lead and coach the team on process knowledge and Team Management
- Be able to call out the risks in case of changes/updates to existing process/ acquisition of new ones
- Be able to overcome initial hurdles and strike a rapport with stakeholders to drive change management
- Should be trained on Quality related tools and be able to use techniques such as RCA/Fish Bone, Paretos, Gage R & R, FMEA to identify top issues and priorities
- Be able to articulate accomplishments and challenges during client and internal meetings
- Be able to steer/guide the team members to deliver on their daily/weekly/monthly goals
Be structured and data driven in his/her approach of identifying issues timely and initiating performance improvement
- Proactive approach when dealing with potential bottlenecks and issues impacting the Quality output
- Should be willing to work in shifts and on days off and weekend, if needed, due to internal/client deliverables
- Should be able to independently handle grievances (team/other supporting functions) and seek support in case of escalations

Relevant Experience and Education:
- UG - Any Graduate - Any Specialization
- Over 10+ years of experience BPO Industry managing Transaction Quality
-Travel industry experience shall be preferred (NON Mandate)

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above

Company Profile

IGT Solutions Private Limited

IGT Solutions Private Limited
View Contact Details+

Recruiter Name:Swati Chouhan

Contact Company:IGT Solutions Private Limited

Address :Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana - 122016,India

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.