Job Description

Stability Support Technician Opportunity with Milestone at Hyderabad

3 - 6 Years
Hyderabad
Not Disclosed by RecruiterPosted 28 days agoJob Applicants: 13Job Views: 220

Job Description

Job Title: Stability Support Technician
Job Location: Hyderabad
Fulltime
Overview
The Stability Support Desk is the team of first responders of stability issues affecting the tools we use to review social media content. This team investigates, documents, escalates, and follows issues while working closely with their customers, both engineering and vendors around the world. This team provides administrative and lossless prioritization support to assist tools and analytics teams to take the most impactful actions within established SLAs. We currently work with multiple verticals while managing smaller projects.
Responsibilities
Investigate, document, and refer/follow issues as appropriate.
Solve issues independently, operating efficiently with minimal supervision.
Provide comprehensive administrative support to tools and analytics teams.
Challenge existing stability solutions and systems with a goal to execute on an efficient, lossless, and documented stability protocol.
Provision and manage permissions for all tools.
Provides all possible context and information needed so that task is actionable by an engineer or other person who will supply a solution.
Understand the source of the issue and provide guidance on how to prevent similar issues in the future.
Report the status of the program as related to the established performance metrics.
Applies critical thinking to complex requests, and provides as much context and information as possible to deliver the best solutions as quickly as possible.
Seeks feedback from other Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
Qualifications
Agile and exhibits a strong sense of urgency.
Exceptional professionalism and customer-service skills.
The desire and ability to have an impactful conversation with users about their support needs and requirements.
Excellent task management, verbal & written communication skills, combined with relentless follow-up.
Highly motivated to provide a positive user experience.
Bold problem solving.
Must be comfortable working in a fast-paced, demanding environment, under immense pressure.
Effective self-teaching of tools, relevant people, and anticipated changes that may affected stability.
Recognize coding language types when errors are included in a ticket.
Be comfortable communicating to XFN partners who have different customs of communication.
Deep understanding of fault domain isolation and root-cause analysis.
Proven experience resolving secure network access problems.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Milestone Technologies
Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business. Our mission is to revolutionize the way IT is deployed and supported worldwide. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly. We exist to simplify IT, save resources, foster growth, and facilitate innovation-all of which streamline the path to success. We've been transforming IT since 1997, when President and CEO Prem Chand founded Milestone. Nearly two decades later, we are expanding as quickly as the high tech industry, with a consistent 25% growth rate over the last 9 years and more than 1,700 employees serving a substantial client base-currently over 200 companies in 18 countries. Today, Milestone's driven by skilled and experienced people who are determined to shape the way technology is delivered.
View Contact Details+

Recruiter Name:Vimal Raj

Contact Company:Milestone Technologies

Website:http://www.milestonepowered.com

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