Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Netapp SAN Administration,Storage Area Networks (SAN) Architecture and Design
Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new featuresCreate and Manage requests on ITSM toolClient escalation management, stake holder managementImplement the changes as applicable, test the changes and handover to customer Troubleshoot issues with Storage DeploymentStorage Technology operations management
Technical Experience : Excellent knowledge and troubleshooting skills on Dell Storage, EMC Isilon, NetApp, Compellent, Powervault, EqualLogic and Data Domain storage technologiesExcellent Written and Verbal CommunicationFlexible to work in 24x7 Shifts
Professional Attributes : Should have 2 years of experience in Storage operational supportShould have supported Storage deployments Should have experience performing Storage transitions / transformations Good understanding of procedures, application and concepts within own subject area and understanding them in
Educational Qualification : BE
Additional Information : Certification on Storage technologies